Privacy Policy

SupraCRM Limited (“we”, “us”, “our”), is committed to protecting your privacy. This Privacy Policy describes how we process the Personal Information, collected from you, when using our website and our Products and/or Services.

We don’t share information about our clients unless it is required for providing our Products and/or Services. All information about our clients is held confidential. This website is not intended for minors, and we do not knowingly collect data relating to persons under the age of 18. It is important that you read this Privacy Policy, along with any other privacy notice or processing notice that we may provide, on specific occasions, regarding the collecting and/or processing Personal Information about you, so that you are fully aware of how and why your data is used. This Privacy Policy supplements the other notices so provided by us previously. This Privacy Policy is based on data protections rules and principles.

As part of provision of the Products and/or Services, we collect your Personal Information, upon you visiting our website. We may collect, use, store and transfer different kind of Personal Information about you, once you enter our website. “Personal Information” means any information from which you can be personally identified. We may collect information such as your name, email address, phone number etc. Furthermore, we may collect technical data about your equipment, hardware from which you access the website, such as your IP address, geographical location, browser/platform type and version, browsing actions and patterns, Internet Service Provider, operating system, referral source/exit pages, length of visit, page views, website navigation etc. We collect the data by using cookies, server logs and other similar technologies.

We may receive your Personal Information from various third parties and public sources eg. technical data from analytics providers such as Google or other third parties or publicly available sources.

We do not collect directly any special categories of Personal Information about you, including details about your race or ethnicity, religious or philosophical beliefs, gender, political opinions, trade union membership, information about your health and/or genetic and biometric data etc. However, this information may be available to us via other third-parties, should such be required.

We may collect your Personal Information through direct interactions (forms or other ways of correspondence including but not limited to phone, email, skype etc.) or otherwise.

We may collect your Personal Information when you apply for our Products and/or Services, subscribe to our publications, request marketing material to be communicated to you, enter promotion/survey or alike.

We will use your Personal Information for promotional purposes and provide you with offers or other Products and/or Services we think you might be interested in, to analyze and improve the Products and/or Services offered by us.

We have put in place appropriate measures to prevent your Personal Information from being accidentally lost, used and/or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties on a need-to-know basis.

We will retain Personal Information only as long as is necessary for the purposes for which it is collected, as set out in this Privacy Policy. We will also retain it as necessary to comply with our legal obligations, for legal and litigation purposes, to maintain accurate financial and other records, deal with complaints, and enforce our agreements.

Generally, in respect of Personal Information that we process, in connection with the provision of our Products and/or Services, we may retain your Personal Information in accordance with our data protection obligations. We may then destroy such files without further notice or liability.

If any Personal Information is only used for a short period (e.g., for a specific activity, promotion or marketing campaign), we will not retain it for longer than the period for which it is used by us.

The right to rectify – You have the right to request correction of any Personal Information that we hold about you. This enables you to complete and/or modify any incomplete or inaccurate information held by us. We reserve the right to verify the accuracy of the new data so provided by you.

• If your Personal Information is no longer necessary for the purpose which it was originally collected and/or processed;
• If we are relying on legitimate interests, as basis for processing your Personal Information, and you object to the processing of your Personal Information, for as long as there is no overriding legitimate interest for us to continue such processing;
• If we are processing your Personal Information for direct marketing purposes and you object to such processing;
• If we have processed your Personal Information unlawfully (i.e. if we are in breach of the lawful requirement for us collecting and/or processing your Personal Information);
• If we are required to erase your Personal Information to comply with legislative requirements.

The right to withdraw consent at any time – where we are relying on consent to process your Personal Information, we will rely on such consent until and unless it is withdrawn by you. If you withdraw your consent, we may not be able to provide certain Products and/or Services to you.

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically, through cookies or similar technology, in a way which enables the website to save and identify the user’s browsing activity and individual preferences, for example: to collect information about the User’s activity in relation to the Products and/or Services and it may serve to recall Personal Information previously indicated by a User, such as the user ID and password for access to the Product(s) and/or Service(s).

Cookies are downloaded by your browser whenever you access our website. The stored data is used to track your browsing path and the pages you visit most frequently. Cookies are commonly introduced to improve the efficiency of websites. By tracking our user(s)’ behavior, we seek to make our website more user-friendly and tailored to your preferences and to get a better understanding of how you use our website.

We and third parties (eg. Google Analytics) use cookies and other tracking technologies to collect information, to communicate, analyze trends, administer the website, track user movements around the website and gather demographic information.

Strictly necessary cookies: These cookies are essential for the running of our website. Without these cookies our websites would not function properly. These are saved temporarily as login information and expire once the browser is closed.

Preferences cookies: Preference cookies enable our website to remember information which changes the way that the website behaves or looks, like your preferred language or the region that you are in etc.

Analytical cookies: The information provided by analytical cookies allows us to analyze patterns of user(s)’ behavior and we use that information to enhance the overall experience or identify areas of our website which may require maintenance. The information is anonymous (ie. it cannot be used to identify you and does not contain Personal Information such as your name, email address etc) and it is only used for statistical purposes.

Behavioural cookies: Similar to analytical cookies, behavioural cookies are used to provide user(s) with information tailored to their interests, based on the behaviour from the previous time(s) visiting the website.

Promotional cookies: These cookies are used with the intention is to display ads that are relevant and appealing to the user and thereby used by third-party advertisers.

Our websites use the features of Google Analytics Remarketing. The feature allows to link target audiences for promotional marketing created with Google Analytics Remarketing, through Google AdWords and Google DoubleClick. Through this feature, advertising is displayed based on your personal interests, identified based on your previous use and surfing behavior on a single device (e.g. your mobile phone), on other devices (such as a tablet or computer). Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs into your Google Account can use the same personalized promotional messaging.

Our websites use the features of Google Analytics Remarketing. The feature allows to link target audiences for promotional marketing created with Google Analytics Remarketing, through Google AdWords and Google DoubleClick. Through this feature, advertising is displayed based on your personal interests, identified based on your previous use and surfing behavior on a single device (e.g. your mobile phone), on other devices (such as a tablet or computer). Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs into your Google Account can use the same personalized promotional messaging.

Your privacy is important to us. You can, if you wish, set your browser to refuse all or some cookies, or to alert you when website set or access cookies. If you disable or refuse cookies, however, some parts of our website may become inaccessible or may not be functioning properly.

We will use your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Information for an unrelated purpose, we will notify you respectively and explain the legal basis which allows us to do so.

We may have to share your Personal Information with third parties for the purpose of providing our Products and/or Services. All relevant third parties respect the security of your Personal Information and shall treat it in accordance with the legislative requirements. We may disclose your Personal Information if such is required by law or legal processes; when we believe, if our good faith, that the disclosure is necessary to protect our rights, protect your safety, to investigate fraud or to respond to a government request; in case of change of the ownership or if we are involved in a merger, acquisition or sale of all or apportion of our assets or with any other third party, upon providing you with the prior notification.

We may provide links to other websites and applications. Clicking on those links, or enabling those connections, may allow such third parties to collect or share your Personal Information. We have no control over such third-party websites and are not responsible for their privacy statements. Our Privacy Policy applies only to our website. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The headings used for the sections of this Privacy Policy are for reference purposes only and shall in no way affect the meaning or interpretation of this Privacy Policy. The obligations and rights set forth in this Privacy Policy shall survive any termination or expiration of your use of our website.

Amendments to this Privacy Policy will be posted on this URL and will be effective when posted. We encourage you to review this Privacy Policy periodically to keep up to date on how we use your Personal Information. Your continued use of our websites or Products and/or Services, following the posting of any amendment, modification, or change to this Privacy Policy, shall constitute your acceptance of the relevant amendments. You can choose to discontinue use of the websites or Products and/or Services, if you do not accept the terms of this Privacy Policy, or any modification thereon.

In the event where we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of our assets, collected data will likely be among the assets transferred. A prominent notice will be displayed on our websites to notify you of any such change in ownership or control.